ESG
Report
Environmental,
Social & Governance
2023 - 2024
Introduction from the Chief Executive
New consumer regulations and satisfaction measures that evaluate our tenants’ perception of us reaffirm that every interaction we have with our tenants counts, and every decision we make must have our tenants at the heart of it.
Within this year’s Environmental, Social and Governance (ESG) report, we look back at the work we’ve done in the last 12 months to make significant and lasting improvements on our three main objectives; becoming a first-class landlord whose services are responsive and accessible, building as many new affordable homes as we can, and becoming a leading employer in the Midlands.
Glenn Harris
Chief Executive
Our core performance
Environmental, Social & Governance 2023 - 2024
Our strategy
Our Carbon Reduction Plan sets out a holistic approach to reduce our carbon emissions and build resilience against climate change in the homes we rent, the homes we build and the way we work.
Delivering for our tenants
Our tenants are at the heart of our operational strategy has never been more important. In the last year we have worked closely with our tenants to help shape our strategic priorities with over 1,500 tenants providing feedback.
Sustainable reporting
We are a voluntary adopter and founder of the Sustainability Reporting Standard for Social Housing (SRSSH). Through the SRSSH we are contributing to consistent, reliable, and quality sector reporting.
Sustainable finance impact
We are committed to investing in projects that support environmentally and socially sustainable outcomes for the benefit of society, the environment and identified target populations.
Looking ahead
In 2025, we will conclude our corporate plan, Making What Matters Brilliant. As we build our next corporate plan for beyond 2030, we are piloting an approach to regenerating some of our regions most deprived areas.
Case studies
This year’s ESG report 2023 – 2024 is packed full of examples and cse studies of where our ESG activity has made a real difference to the homes we rent, the homes we build and the way we work.
