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ESG

Environmental, Social & Governance

2024 - 2025

Now more than ever, our environmental, social and governance principles are central to how we create meaningful, lasting impact for our tenants and communities. This is more than meeting standards, this is about supporting our tenants through cost-of-living challenges, improving energy efficiency so our homes are cheaper to heat and ensuring transparency and accountability in the way we work.

This year’s ESG report reflects on our activities during the final year of our corporate plan to 2025, Making What Matters Brilliant, where we pledged to make a substantive and positive difference to the things that matter most to our tenants. This strategy spanned a global pandemic, unprecedented world events and the most intense scrutiny on our sector we have ever experienced.

Glenn Harris

Chief Executive

Read the full introduction

Our core

performance

Environmental, Social & Governance 2024 - 2025

c 0 %
of our homes are now EPC D or above
c 0 %
of our homes are now EPC C or above
0 %
across all SRSSH core and enhanced building safety criteria
0 kW
Installed a combined maximum peak output of 70kW of solar PV on our offices
c 0
tonnes CO2 emissions reduction since 2019-20
0
new energy efficient affordable homes handed over to tenants
£ 0 m
Maximised customer income by £3.4m through our Money Advice Team
£ 0 m
drawn down for Warm Homes Wave 2 delivery across 182 homes
0 GOLD
SHIFT GOLD Environment award 2025 achieved
0 89%
Overall tenant satisfaction
0 G1 V1 C1
G1, V1, C1 status and Moody’s A1 rating maintained
0 £2m
Invested £2m in a pilot to Modernise c50 of our oldest homes

Our approach to ESG

At the heart of this report is our belief that tenants must come first, second and third. By aligning our ESG strategy with both regulatory requirements and our tenant focus, we can build resilient, thriving localities where tenants can thrive.

Making a positive impact for our tenants

We are committed to providing our tenants with warm, safe and affordable homes, and prioritising properties that are the least energy efficient, as well as tenants who are in fuel poverty.

Sustainable Reporting Standard

We are a voluntary adopter and funder of the Sustainability Reporting Standard for Social Housing (SRSSH). The SRSSH provides a voluntary framework for housing providers to report on their ESG performance transparently and consistently.

Closing Making What Matters Brilliant

We completed our sixth and final year of Making What Matters Brilliant in 2024-25. Our financial resilience and underlying strength have allowed us to continue to invest in tenant and digital services, our front-line operations, new and existing homes, building safety and energy performance.

Introducing our new corporate plan

Our new corporate plan to 2030 is ambitious. We want to deliver the very best outcomes for our tenants, our colleagues and our stakeholders and this is aligned to our core charitable and social aims.

Case studies

This year’s ESG report 2023 – 2024 is packed full  of examples and cse studies of where our ESG activity has made a real difference to the homes we rent, the homes we build and the way we work.