Our legacy since 1925 has always been to provide safe, well-maintained and affordable homes, and this continues to be the essence of who we are and what we do. We operate in some of the most challenging and deprived urban neighbourhoods, with some of the most diverse communities in Europe and have some of the oldest properties of any housing association in the country.

At the heart of this report is our belief that tenants must come first, second and third. By aligning our ESG strategy with both regulatory requirements and our tenant focus, we aim to demonstrate not only compliance but also leadership in building resilient, thriving localities where tenants feel heard.

In line with reporting standards, including the Sustainability Reporting Standard for Social Housing (SRS) and wider ESG frameworks, we are enhancing the way we measure, manage and disclose our environmental and social impact. This report reflects our ongoing work to meet these expectations, while also preparing for forthcoming regulatory changes, consumer standards and transparency.